Refund & Returns Policy

At 8K IPTV, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which refunds may be requested for subscriptions purchased through our website.

Website: https://8k-iptv.co

1. Digital Services and Subscriptions

Our products are digital subscription services delivered electronically. No physical items are shipped, so traditional returns and shipping procedures do not apply.

Once payment has been confirmed, your subscription will generally be activated shortly afterward. Your login details will be available in your customer account under the Services section and will also be sent to your registered email address.

2. Refund Eligibility

Refund requests are reviewed individually, taking into account the circumstances of the purchase, subscription activation status, technical issues, and applicable consumer protection laws.

You may contact us to request a refund if:

• You experience a significant technical issue directly related to our service that we cannot reasonably resolve.

• Your subscription was not activated after successful payment and we cannot provide the purchased service.

• You were charged incorrectly or a duplicate payment was processed.

• Another circumstance qualifies for a refund under applicable law or our assessment of your request.

Please contact our support team before submitting a refund request so we can investigate the issue and attempt to resolve it.

3. Non-Refundable Situations

Because our services are digital, refunds may generally be unavailable in the following situations, subject to applicable law:

• The subscription has been activated and the service has been provided as purchased.

• You change your mind after activation.

• You experience issues caused by your internet connection, device, third-party applications, or network restrictions outside our reasonable control.

• You do not know how to configure a compatible device or application, but setup assistance is available.

• You provide incorrect account information or fail to follow the installation instructions.

Nothing in this policy excludes any refund or cancellation rights that cannot legally be excluded under applicable consumer protection laws.

4. How to Request a Refund

To request a refund, contact our support team through WhatsApp and provide the following information:

• Your order number or transaction reference.

• The email address associated with your account.

• A brief explanation of the reason for your request.

• Any relevant screenshots or supporting information.

WhatsApp Support: +1 (210) 725-7388

Our team will review your request and may contact you for additional information.

5. Refund Processing

If your refund is approved, it will generally be returned to your original payment method, where supported by the payment provider.

Refund processing times depend on the payment method, payment provider, and financial institution. It may take several business days for the funds to appear in your account.

We will provide any available information about the status of your refund.

6. Late or Missing Refunds

If your approved refund has not arrived:

1. Check your original payment method and recent transactions.

2. Contact your payment provider or financial institution to ask whether the refund is still processing.

3. If the refund remains missing, contact our support team through WhatsApp and provide your order number and refund reference, if available.

WhatsApp Support: +1 (210) 725-7388

7. Promotional and Discounted Subscriptions

Promotional offers, discounted subscriptions, and special packages are subject to the same refund review process as other subscriptions.

The use of a promotional price does not remove any consumer rights that apply under the law.

8. Subscription Cancellations

If you wish to stop using your subscription or prevent a future renewal, where applicable, contact our support team for assistance.

Cancellation does not automatically guarantee a refund for a payment already made. Any refund request will be assessed according to this policy and applicable law.

9. Duplicate Payments and Billing Errors

If you believe you have been charged more than once for the same order or have identified a billing error, please contact us with your transaction details.

We will investigate the issue and arrange an appropriate correction or refund where warranted.

10. Changes to This Policy

We reserve the right to update this Refund & Returns Policy when necessary. Any changes will be published on this page and will take effect as permitted by applicable law.

We encourage customers to review this page before purchasing a subscription.

11. Contact Us

If you have questions about refunds, payments, subscriptions, or this policy, please contact us.

Website: https://8k-iptv.co

WhatsApp Support: +1 (210) 725-7388

We will do our best to review your request and provide appropriate assistance.

8K IPTV — Refund & Returns Policy

Last updated: October 13, 2026.