Refund Policy

At 8K IPTV, we strive to provide the best streaming experience. We understand that sometimes things don't work out as expected. This Refund Policy outlines the conditions under which refunds are granted.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all subscription plans. If you're not satisfied with our service within the first 30 days of your subscription, you may request a full refund.

Eligibility for Refunds

You are eligible for a refund if:

• You request a refund within 30 days of your initial purchase
• You have experienced technical issues that our support team could not resolve
• The service does not work as described on our website
• You have not violated our Terms of Service

Non-Refundable Situations

Refunds will NOT be granted in the following cases:

• Refund requests made after 30 days from the purchase date
• Account suspension or termination due to Terms of Service violations
• Failure to use the service (non-usage is not grounds for a refund)
• Change of mind after the 30-day period
• Issues caused by your internet connection or device compatibility (unless we cannot provide a solution)
• Sharing account credentials with unauthorized users

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email or live chat
2. Provide your account details and order number
3. Explain the reason for your refund request
4. Allow our support team to attempt to resolve any technical issues
5. If the issue cannot be resolved, your refund will be processed

Refund Processing Time

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account

Partial Refunds

In certain circumstances, partial refunds may be granted:

• If you've used a significant portion of your subscription period
• If technical issues were resolved after a delay
• At the discretion of our management team based on individual circumstances

Subscription Renewals

For subscription renewals:

• Refunds for automatic renewals must be requested within 7 days of the renewal date
• You are responsible for canceling your subscription before the renewal date if you do not wish to continue
• Renewal refunds are subject to the same conditions as initial purchase refunds

Free Trial Period

If you signed up for a free trial:

• You can cancel anytime during the trial period without being charged
• Once the trial period ends and payment is processed, the standard refund policy applies
• Ensure you cancel before the trial ends if you don't wish to be charged

Technical Support First

Before requesting a refund, we encourage you to:

• Contact our 24/7 customer support team
• Allow our technical team to troubleshoot and resolve issues
• Try our recommended solutions and device configurations
• Most technical issues can be resolved quickly with proper support

Exceptions and Special Cases

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be reviewed by our management team.

Contact Information

For refund requests or questions about this policy:

• Contact our 24/7 customer support
• Provide your order number and account details
• Our team will respond within 24 hours

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.